Shipping and Returns

If you cancel your order after this period, it will already be in process at the factory. If we are able to catch the order before it is placed on a truck for shipping, you will incur a cancellation fee equal to 10% of your order (excluding charges for freight and home delivery).

If the order has already left the factory, it cannot be cancelled, and you will be obliged to accept the fence when it arrives at its destination.

Shipping

All fences are shipped by common carrier trucking companies directly from Jerith's factory and warehouse in Philadelphia, PA. Standard freight charges may be free for large orders. The Price Form will indicate if your order qualifies.

If your order total is below the minimum for free freight, you are responsible for all freight charges incurred.

Residential deliveries may require special equipment, such as lift gate trucks, to ensure that your order arrives safely at your door. The trucking companies that carry the shipment to your home add a surcharge to provide such service on all shipments to a home address. To avoid this cost, you may have the shipment sent to a business address, or you can pick it up at the freight company's terminal.

Local customers may choose to pick up their material at Jerith's warehouse. All charges for freight and/or home delivery will be eliminated, however the shipment would then be subject to the local 7% sales tax. Orders for pick-up will be held at Jerith's shipping docks for a maximum period of 14 days. After that time, Jerith will cancel the order and charge a restocking fee, which FenceDirect will pass on to the customer.

Shipment Errors and/or Damage

Each shipment comes to you with a Bill of Lading, or some kind of freight bill and/or receipt. If there are packages missing, contact the freight company immediately.

All shipments are sent F.O.B. the Jerith plant, meaning that ownership passes to you when the freight company picks up the packages. If a shipment arrives damaged, you must file a claim with the freight company for the damaged merchandise.

Even if you are not going to install the fence immediately, it is your responsibility to make sure that you received the material you ordered. It is a good idea to check all of the Jerith carton labels which list the contents for amounts, styles and colors.

If the cartons are to stored awaiting installation, be sure that they are not exposed to the weather. Just a little rain can destroy the integrity of the packaging. Open at least a few of the cartons to make sure that the contents match the labels. Our experience is that while Jerith keeps mistakes to a minimum, they do happen.

Any claims of material shortages caused by Jerith must be reported to us within five(5) business days after receipt of the shipment.

If you find a factory error during installation, contact us immediately. We will contact the factory at once and try to resolve the issue. Good business practices demand that any claims for hidden factory errors be made within a reasonable period of time. We cannot consider such claims later than 30 days after you receive your shipment.

Returns

All orders of Jerith Aluminum Fences are custom made, packaged and shipped according to your request.

No returns will be accepted without prior authorization from FenceDirect.com. All merchandise will be returned to Jerith and must arrive freight prepaid. It will be accepted subject to inspection. Any serious damage, such as gouges, dents, etc. will cause the piece to be scrapped, and no credit will be given. Any non-standard item, such as specially punched posts, Estate or Accent Gates can not be returned.

Merchandise that is accepted for return to Jerith's stock will incur a 25 - 50% restocking fee to cover the handling, inspection, repackaging and recoating of the goods. The minimum charge for any return will be $90 plus any outbound freight charges that FenceDirect.com or Jerith paid. Post caps must be returned with all posts, and hinges and latches with all gates.

Dry, unopened cartons as shipped by Jerith incur a lower restocking fee because the material in those cartons usually arrives back to us in much better condition. Cartons that have been stored outside sustain the most damage on a return trip. The sections and gates in those cartons must normally be disassembled, recoated and reassembled, and therefore the highest restocking fee must be charged. To minimize damage and maximize credit on your return, please contact our office for the best way to package the material.

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